Terms and Conditions
Free Standard Delivery applied on orders with a total purchase price of $50 and over. Standard delivery fee of $5.00 applies to all orders with a total purchase price of under $50.
The average delivery times for Standard delivery are:
1. 4-7 Business days for Australian wide including most country areas
2. 7-10 Business days for WA country, far North QLD and most of NT, outside Alice Springs and Darwin.
This free delivery offer is subject to change at any time. However, all Orders processed during a free delivery offer period will be processed in accordance with the offer.
Online Shopping Terms and Conditions
These terms apply to the ordering, purchase and delivery of Goods from the Website and form a contract between you and Wolfenbear Pty Ltd ABN 33 604 116 538 () ( ). If you have an online account, you agree that these Terms (as amended from time to time) will apply to all of your Orders. These Terms contain important information about the ordering, processing and delivery of Goods, including limitation of liability.
1. Compliance with Terms
1.1. You will be bound by these Terms each time you submit an Order. Each Order you place will be a separate contract between you and George Wolfenbear for the supply of Goods.
2. Placing Orders for Goods
2.1. You acknowledge that all Goods purchased under these Terms are intended for personal non-commercial use only and will not be re-sold.
2.2. From time to time, George Wolfenbear restricts the quantity of Goods which can be purchased in one Order or during a particular period of time or per person or per address. Any quantity restrictions will be stated on the product page, or in materials about the relevant promotion, or otherwise advised to you.
2.3. George Wolfenbear will not be liable to you for loss you or any third party suffers for a delay or failure to process your Order or deliver Goods due to inaccurate or incomplete details provided in an Order.
2.4. You agree to obtain consent to provide George Wolfenbear with Personal Information of recipients of gifts or Goods Ordered by you.
2.5. You may Order from George Wolfenbear if you are aged 18 years or over, and have an active email account or a telephone number at which you can be contacted.
2.6. If you place consecutive or separate Orders, we cannot consolidate your Orders. A separate Delivery Fee, if applicable, will apply to each Order. Subject to any applicable quantity restrictions, you can order as many Goods as you wish in one Order.
2.7. George Wolfenbear reserves the right to accept or reject your Order for any reason at any time. If George Wolfenbear rejects your Order you will receive a refund of any money paid.
3. Availability of Goods
3.1. From time to time, some Goods may be out of stock or are unavailable and we may not be able to fulfil all or part of your Order. If this happens, we will refund you the price paid for the Goods impacted.
3.2. We may withdraw or suspend from sale any Good displayed on the Website, either temporarily or permanently, at any time. George Wolfenbear Online will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale of a particular Good.
3.3. Where a Good which is the subject of an Order has been withdrawn or suspended from sale and your payment for the Good has already been processed, we will refund any money paid to us under clause 7.
3.4. George Wolfenbear reserves the right not to honour any incorrect offers represented on the Website made by genuine human or system error. Where your Order is affected by an error on the Website (for example, in a description, an image, Price or otherwise), we will reject that part of the Order affected by the error. You will be refunded the value of that part of your Order affected by the error, under clause 7, and George Wolfenbear Online will fulfil the remainder of your Order. If you are not satisfied with the partial fulfilment of your Order, you can return your Order to us under the Returns Policy.
3.5. If your Order is affected by a genuine error (including in a description, an image or a Price), we reserve the right to cancel your Order and refund any money paid to us.
3.6. You acknowledge and agree that:
a. all pictures and images of Goods displayed are for illustrative purposes only;
b. any accessory featured with the Goods is for illustrative purposes only, and may be sold separately; and
c. where we provide dimensions and measurements in the description of a Good, the dimensions may vary slightly in real life, and it is your responsibility to ensure that the actual size of each Good is suitable for your purpose prior to submitting your Order (including whether there is appropriate and safe access to your Delivery Address for delivery of the Good).
4. Price and payment
4.1. When you place an Order, we will charge you and you agree to pay the Price and any applicable Delivery Fee.
4.2. All Prices are in Australian Dollars and, if GST applies, inclusive of GST. Any fees and charges (including Delivery Fees) imposed by these Terms also include GST where applicable.
4.3. George Wolfenbear reserves the right to change or alter Prices without notice to you. If you have already submitted an Order at a particular Price, we will supply your Goods at that Price (unless your Order is affected by a pricing error, in which case clause 3.4 will apply).
4.4. Payment methods are specified on the Website or told to you at the time you place your Order. They include credit card (Visa or Mastercard). The name on any credit card used for payment must match the name on the Order. Other methods of payment, including cash and cheques cannot be used as a payment method for any purchases from George Wolfenbear Online.
4.5. Any payment for an Order must be cleared by George Wolfenbear before Goods are dispatched. If your payment cannot be processed, your Order will be rejected and you will be notified of this on the Website. If a credit card payment cannot be processed you should contact your card issuer to try to resolve the problem, or use an alternative payment method in order to continue with your Order.
4.6. In paying or attempting to pay for Goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.
4.7. Lay-by is not available for Orders.
5. Order cancellations and returns
5.1. Unless provided for under these Terms or as otherwise agreed by George Wolfenbear, no refunds, cancellations or changes to Orders will be accepted, and the Goods will be delivered to the Delivery Address in an Order. You should carefully check that your Order is accurate before you submit it. You will, however, be able to return Goods under the Returns Policy.
6. Promotions and discounts
6.1. You may receive online offers and promotions, whether mailed to your home, with your Order or emailed to you. Some offers may include a promotional or coupon code () for use when placing an Order. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of placing an Order. The Code cannot be applied after you have submitted your Order. Separate terms may apply to the use of the Code. Any Code is non-transferable, cannot be posted on a forum or website and may not be used with other offers.
6.2. All references to times in promotions are based on the local time in Sydney, Australia unless stated otherwise.
7.2 .We may also collect (even if you do not register to the Website), and our third party providers of advertisements and content may collect, location and other information such as the URL or advertisement you came from or linked to, IP address, browser type, pages you visited from the Website etc.
7.3. Unless otherwise indicated in your account settings or at the time you placed your Order, George Wolfenbear may send you marketing information
7.4. If you wish to change or update your online account information (including your email address, password or communication preferences), simply login to your account. Alternatively you may contact our Customer Service Team via email firstname.lastname@example.org
7.5. George Wolfenbear reserves the right to conduct and implement fraud detection processes, including without limitation to validating your credit card details.
8. Risk & Liability
8.1. Risk and title in the Goods passes to you on the date and time of delivery of the Goods by the Delivery Agent or when collected in store through Click & Collect.
8.2. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
8.3 George Wolfenbear may provide an additional warranty in addition to your Consumer Law rights and remedies. Any warranties given provide you with benefits in addition to the Australian Consumer Law rights and remedies. When provided, the warranty period, provisions and the person providing the warranty relating to your purchase vary according to the product you have purchased. Please refer to product packaging and brochures to determine the warranty term and warranty conditions for your purchase.
8.4. George Wolfenbear excludes to the fullest extent possible under Law, all implied terms and warranties whether statutory or otherwise, relating to the subject matter of these Terms.
8.5. You represent and warrant to George Wolfenbear that George Wolfenbear will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms.
8.6. Our liability to you for loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.
9.1. We may, at our discretion, terminate the agreement for the supply of Goods to you:
a. for convenience, at any time, on giving notice to you; or
b. immediately if George Wolfenbear reasonably believes that you have breached these Terms and:
i. that the breach is not capable of remedy; or
ii. if you have been provided with notice of the breach, and you have failed to remedy that breach within 14 days (where the breach is able to be remedied).
10.1. See for further information on trade marks, copyright and other applicable terms.
10.2.. We reserve the right at all times to make changes to these Terms. Any variations to these Terms will take effect from posting on the Website. The Terms which apply at the time you place an Order are those that govern that Order.
10.3. George Wolfenbear may give notice to you by electronic mail. You may give notice to George Wolfenbear by electronic mail to our Customer Service Team email@example.com
10.4. Any provision of these Terms that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms or affect the validity or enforceability of that provision in any other jurisdiction.
10.5. A failure or delay by George Wolfenbear to exercise a power or right under these Terms does not constitute as a waiver of that power or right, and the exercise of a power or right by George Wolfenbear does not preclude its future exercise or the exercise of any power or right.
10.6. The laws of New South Wales, Australia govern this agreement. Your transaction is deemed to have taken place in East Maitland, New South Wales.
The following definitions apply to these Terms.
means a week day in which trading banks are open for the transaction of banking business in Sydney, Australia.
means the address to which the Goods are to be delivered, as stated on your Order.
means a third party delivery or shipping company engaged by George Wolfenbear to deliver Goods.
means a fee for the delivery of Goods
means the items offered for sale on the Website
has the meaning given in 1999 (Cth).
means any written rule or collection of rules, including, but not limited to any statute, regulation, order or rule, any government ordinance or by-law, any governmental agency's rule, regulation or determination, and any form of custom or policy recognised and enforced by judicial decision.
means your georgewolfenbear.com online account through which you can facilitate your Order.
means a request by you to purchase Goods from George Wolfenbear under these Terms (whether through the Website or our Customer Service Team).
has the meaning given in the 1988 (Cth).
means the purchase price of each Good as specified on the Website or provided by a Customer Service Team representative.
means the sites available from www.georgewolfenbear.com
means the terms governing your use of the Website, in addition to these Terms. View the Website Terms above.
means Wolfenbear Pty Ltd (ABN 33 604 116 538).
a. The Sites and their content are subject to copyright, and other intellectual property rights. These are owned by George Wolfenbear Pty Ltd (ABN 33 604 116 538), or in the case of some material, a third party.
b. You must not otherwise reproduce, transmit (including broadcast), communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on a Site, including audio and video excerpts, except as permitted by statute or with our prior consent.
c. Our Sites include registered trade marks, and other marks that are otherwise protected by law. You may not use our trade marks without our consent.
d. The Sites may contain links to third party sites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by us of the sites or the information, products or services provided at those sites. You access those sites and use the information, products and services made available at those sites at your own risk.
e. Some of the products and services offered for sale or advertised and some of the information provided via the Sites are the products, services and information of third parties. These third party products, services and information are not necessarily provided or shipped by George Wolfenbear. Further, we may receive fees or commissions from third parties for products or services displayed or made available on the Sites or accessible through a link on the Sites. You acknowledge and consent to us receiving such fees.
3. Use of the Sites
You must not:
a. use the Sites (including any of George Wolfenbear’s social media sites) for any activities, or post or transmit to or via the Sites any information or materials, which:
i. breaches any laws or regulations, infringes a third party's rights or privacy, or which are contrary to any applicable standards or codes
ii. interferes with other users, or defames, harasses, threatens, bullies, or offends any person, or which inhibits any other user from using the Sites
iii. is obscene, indecent, discriminatory, inflammatory or pornographic or which could give rise to civil or criminal proceedings;
b. use the Sites to send unsolicited commercial or bulk electronic messages;
c. make any fraudulent or speculative enquiries, reservations or requests using the Sites;
d. provide false information when registering or changing your registration details;
e. tamper with, hinder the operation of or make unauthorised modifications to the Sites
f. knowingly transmit any virus or other disabling feature to or via the Sites; or
g. attempt any of the above acts or permit another person to do any of the above acts.
4. Social media
a. George Wolfenbear uses a number of social media sites (eg YouTube, Facebook and Instagram); but these may change over time. We reserve the right to cease any such sites in our discretion. Our own Sites may also include social media functions, including user reviews, ratings, forums, and the ability to interact with other users.
c. George Wolfenbear does not necessarily endorse, support, sanction, encourage, verify or agree with any comments, opinions or statements posted by any users or members on Sites or George Wolfenbear’s social media sites. Any information or material placed online by users, including advice or opinions, is the view and responsibility of those users and does not necessarily represent our views.
d. Users must not post or upload any comment, content or link to the Sites or George Wolfenbear’s social media sites which does not comply with these Terms, including if it is defamatory, harassing, bullying, indecent or inflammatory.
e. George Wolfenbear may moderate user-posted content and may remove any content that, in George Wolfenbear’s opinion, is inappropriate. While we review content regularly, there may be times when inappropriate or content is viewable before it can be removed.
f. George Wolfenbear does not undertake to inform users when such content has been moderated or removed. George Wolfenbear may provide warnings, or otherwise block or suspend users or their accounts in our sole discretion.
g. Where you post or submit content to a Site, you warrant that you:
ii. have the right to submit the content (including copyright); the content is your own original creation; and that you unconditionally and irrevocably consent to any act or omission which might infringe any moral rights you may have in the content (as defined in the Copyright Act 1968 (Cth));
h. George Wolfenbear may copy, reproduce, publish, display, alter, or distort user submitted content, and use it for any purpose, (including without limitation, any future promotions or campaigns involving George Wolfenbear) at any time in the future, and via any media;
i. George Wolfenbear does not accept any responsibility or liability where content is downloaded from the Sites, nor in relation to any matters after such download. Third parties may comment on, link to, re-post, or otherwise deal with the user submitted content once it is submitted, and George Wolfenbear does not accept any liability for such actions; and
a. George Wolfenbear makes no representations or warranties of any kind, express or implied as to the operation of our Sites or the information, content, materials or products included on our Sites, except as otherwise provided under applicable laws.
b. Neither George Wolfenbear, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages arising out of, or in relation to, the use of our Sites or sites linked to our Sites. This limitation applies to direct, indirect, consequential, special, punitive or other damages suffers, as well as damages for loss of profits, business interruption or the loss of data or information.
c. You assume all risk of use of all features of a Site. You release George Wolfenbear of all responsibility for any consequences of their use.
d. By continuing to access our Sites you agree that your access to, and use of, them is subject to these terms and all applicable laws, and is at your own risk.
e. Our Sites and their contents are provided to you on "as is" basis; our Sites may contain errors and inaccuracies and may not be complete or current. We cannot guarantee our Sites will always be available or fault- or virus- free.
8. Updates and termination
a. George Wolfenbear may vary these Terms at any time. By continuing to use the Sites you consent to any variations. It is your responsibility to regularly check these Terms for any variations.
b. At any time, we may, in our sole discretion, suspend or terminate the access to the Sites for any user without notice for any reason, including but not limited to a breach of these Terms. Suspension or termination shall not affect either party’s rights or liabilities.
c. George Wolfenbear may disclose any information we may have about a user in relation to an investigation or allegation that your use of the Sites breaches these Terms, or any applicable laws.
d. George Wolfenbear may identify or bring legal action against any person who is or may be breaching these Terms, including obtaining injunctive relief.
a. These Terms and the Sites are governed by and construed in accordance with the State of New South Wales, Australia. If a dispute arises from these Terms, you agree to submit to the nonexclusive jurisdiction of the courts of New South Wales, Australia, except in relation to application for any injunctive relief sought by George Wolfenbear.
b. The Sites may be accessed in Australia and overseas. We make no representations that the Sites comply with the laws (including intellectual property laws) of any country outside Australia. If you access the Sites from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the Sites.